Terms and conditions
Welcome to Oflines! By accessing or making a purchase on our website, you agree to the following terms and conditions. Please read them carefully before completing your purchase.
1. General Information
Oflines is an online store specializing in handmade ceramic vases. All our products are crafted with care and attention to detail by skilled artisans. Due to the handmade nature of our items, no two vases are identical. Each piece may have slight variations in shape, color, or texture, which contribute to its unique character.
2. Handmade Products and Potential Imperfections
Our vases are handcrafted, and as with any handmade item, there may be minor imperfections such as small cracks, uneven glazing, or slight color variations. These are part of the charm and uniqueness of each piece and are not considered defects. We make every effort to ensure that our vases meet high standards of quality, but please understand that slight irregularities are inherent in the ceramic-making process.
3. Water Tightness
Please note that not all of our vases are guaranteed to be water-tight. While many of our vases are designed to hold water for flowers, some may not be fully sealed and could leak. We recommend using a plastic liner or a water-proofing agent if you intend to use the vase for flowers. If you have specific concerns about water-tightness, please contact us before purchasing for further details.
4. Product Images and Descriptions
We strive to present our products as accurately as possible on our website, including high-quality images and detailed descriptions. However, due to the variations in monitors and lighting conditions, the appearance of colors and textures may differ slightly from what you see on your screen. We cannot guarantee that the display of colors on your device will match the actual product exactly.
5. Pricing and Payment
All prices are listed in the local currency and include applicable taxes. We reserve the right to adjust pricing at any time without prior notice, though any changes will not affect orders that have already been processed.
6. Shipping and Delivery
We offer shipping to various locations. Delivery times vary depending on your location, but we strive to ship all orders promptly. Please note that shipping costs are calculated at checkout, and customs duties or import taxes may apply for international orders.
7. Returns and Refunds
Given the handmade nature of our products, we do not accept returns based on the natural variations in the items. However, if your order arrives damaged or defective, please contact us within 7 days of receiving the item, and we will assist you in resolving the issue. We may ask for photos of the damage to assess the situation.
8. Liability
Oflines is not responsible for any damages or injuries resulting from improper use or handling of our products. As our vases are made of ceramic, please handle them with care. Always ensure that they are placed on stable surfaces to avoid breakage.
9. Intellectual Property
All content on our website, including product images, descriptions, and logos, is the property of Oflines and is protected by copyright law. Unauthorized use of any content from this site is prohibited.
10. Privacy and Data Protection
We respect your privacy. Any personal information you provide will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.
11. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated revision date. By continuing to use our website or make purchases after these changes are posted, you agree to the new terms.
12. Contact information
Oflines
+31(0)6 1961 0745
info@oflines.com
Boschdijkstraat 100
5211VD, 's-Hertogenbosch
The Netherlands
If you have any questions or concerns about our products or policies, please don’t hesitate to contact us. Thank you for choosing Oflines – we hope our handmade vases bring beauty and charm to your home!
By completing a purchase with us, you acknowledge and accept these terms and conditions.