FAQ
Vases
Are the vases handmade?
Yes, every vase at Oflines is handmade, ensuring that no two pieces are exactly alike.
What material are the vases made of?
The vases are made of Earthenware. They are handpainted with underglaze and transparent glaze, to give them a glossy finish.
Are the vases waterproof?
The vases are waterproof, but since they are made of earthenware, we recommend not leaving water in them for extended periods. Over time, the material may start to absorb moisture and 'sweat' slightly.
How do I care for my vase?
Hand wash gently with mild soap, avoid dishwashers and soaking. Always let it dry thoroughly to prevent damage.
Shipping & Returns
Do you ship internationally?
Yes, worldwide shipping is available.
How long does shipping take?
Shipping times depend on your location. Orders within the Netherlands usually take 1-3 business days, while international orders may take 2-7 business days.
What does shipping cost?
- Netherlands: Free Shipping
- Europe: €10
- Rest of the world: €20
Can I track my order?
Yes, when you've placed your order you will get a confirmation e-mail, and when you're vase is shipped you will receive a tracking link.
Are there additional costs like import fees?
Depending on your location there could be import fees. Make sure you check that out before ordering, we don't cover any additional import fees.
Can I return my order
If you are not satisfied with your order you can return it within 14 days after receiving it.